REFUND POLICY · VERSION 2026-11-10

Refund policy.

This policy explains how refunds work for Traffivio AI at traffivio.com and in its apps.

Website payments

Website payments for Traffivio subscriptions and related charges are processed by Paddle, which is the merchant of record for those purchases.

If you buy on the website, you can request a full refund within 14 days of the payment. After those 14 days, we do not refund a payment unless the law requires it.

To ask for a refund, email support@traffivio.com from the email on your Traffivio account and include the payment date or receipt. We aim to reply within 2 business days. Approved website refunds are issued by Paddle to the original payment method.

Cancelling a subscription stops future renewals. It does not by itself refund a payment that is already outside the 14-day window.

App Store payments

Purchases in the Traffivio iPhone app are made through Apple In-App Purchase. Apple handles those charges and refunds. Manage or cancel the subscription in your Apple ID settings, and request a refund from Apple.

A paid plan bought on the website or in the app unlocks the same Traffivio account. A refund of a website payment does not change an App Store purchase, and a refund from Apple does not change a website purchase.

Contact

support@traffivio.com · Support · Terms of service · Privacy policy